Use this item to pay the replacement fee if your hearing aids are lost or damaged beyond repair. The manufacturer will replace them one time only. Select quantity two if it is for both aids. Please include the serial numbers of the lost aids. If you don't know the serial # of the one you lost, give us the # of the one you still have. The serial # is inside the battery door on BTE's. Your replacement hearing aids are only covered for loss and damage one time only. See Terms and Warranty page.